Shipping Policy
Processing Time:
- Orders are typically processed and shipped within 7-15 business days after payment confirmation.
Shipping Methods:
- We offer standard and expedited shipping options. During checkout, you can select the shipping method that best suits your needs.
Estimated Delivery Times:
- Standard Shipping: 7-15 business days
- Please note that delivery times may vary depending on your location
Shipping Costs:
- Shipping fees are calculated at checkout based on the weight of the package, destination, and shipping method chosen. Free shipping may be available for qualifying orders or promotions.
Tracking Your Order:
- Once your order is shipped, you will receive a confirmation email with tracking information. Use the provided tracking number to monitor your shipment's progress.
International Shipping:
- We ship to most countries worldwide. However, customs duties, taxes, and additional fees may apply depending on your location. These charges are the responsibility of the customer.
Undelivered Packages:
- If a package is returned to us due to an incorrect address, failure to collect, or refusal of delivery, the customer is responsible for the re-shipping fee.
Damaged or Lost Packages:
- If your package arrives damaged or is lost during transit, please contact our customer support team within 7 days of the estimated delivery date. We will assist you in resolving the issue promptly.
Contact Us:
- For questions or assistance regarding shipping, please contact our customer service team at neonvybe1@gmail.com .